Queuing theory 3

Authors: Ebru Vurgun, Damla Yigitoglu and Özlem Özyurt

INTRODUCTION

It is a common phenomenon in everyday life to see a large number of persons waiting in front of a booking counter, in a railway station or in a theatre or in a ration shop to have some service carried out. This waiting problem leads the Danish engineer A.K. (Agner Krarup) Erlang, who worked for the Copenhagen Telephone Exchange to find a solution. He developed in 1903 the Queuing theory. Queuing theory analyze the shared facility needs to be accesed for service by a large number of jobs or customers. Examples for the queuing theory are waiting lines in cafeterias, hospitals, banks, airports and so on. In the following you can find more detailled informations for this topic.